HappyMoose stands by every print that leaves our workshop. We aim for 100% customer satisfaction, so whenever
you're unhappy about an order you've received, please make sure you contact our friendly support team at
[email protected] within 5 working days of receiving
your order. Please take care to quote your order number so that we can promptly help you.
We will either provide an asbolutely free replacement (no costs to you), or a full refund for the print(s).
HappyMoose reserves the right to refuse any digital images provided to us where there is any question about copyright and/or ownership.
Please be certain that the material you upload to our servers fits into one of the following categories:
When in doubt, do not upload copyrighted material.
More information on copyrights is available at Copyright Council of New Zealand.
[email protected] to let us know of anyone
using copyrighted material without permission. We automatically assume that our customers have permission to use
the material that's uploaded. While this may not always be the case, we equally rely on people letting us know
so we can take action.
We will not accept any images that may be regarded as offensive or obscene. We will refuse to use any images that we think will not produce top quality prints. We will refund you in full if the images you provide cannot be printed.
Some examples of images we will not accept are:
If your images are rejected we will let you know by email - if you do not agree with our rejection, please feel free to reply and explain why you want the order filfilled - we will do our best to come to a conclusion both parties are happy with.
We will keep all digital images for one month after you receive your print, in order to cover any contingencies unless we are requested otherwise. We will not accept any liability whatsoever for any losses or damages to images stored by us. That being said, we strongly urge you to make sure you have copies of the image you upload to our servers because after a month, the image will be deleted from our servers.
We take extreme care with packaging and only use reputable couriers. We will do our best to deliver your products on time without sacrificing quality. If you find any sort of damage to your print(s), please see our Replacement and Refund policy at the top of this page.
When you receive your order, and if you're unhappy with the amount of time taken for shipping, please let our
friendly support team know by emailing us at
Shipping costs and estimated times are on our shipping page.